Terms of Service

Welcome to PulsarServers. By creating an account, placing an order or otherwise using our services, you agree to be bound by these Terms of Service (the "Terms"). If you do not agree, please do not use our services.

1. Definitions

• "We", "us", "PulsarServers" — GMH SYSTEMS Sp. z o.o., a company registered in Poland (Company ID 0001222046, VAT PL5273203762).
• "You", "Customer" — the natural person or legal entity who registers an account or purchases a Service.
• "Service" — any game server hosting plan, add-on, domain or related product purchased from PulsarServers.
• "Game Panel" — the web control panel available at panel.pulsarservers.com used to manage your Service.
• "Customer Content" — any files, configurations, worlds, mods, plugins, databases or other data you upload to a Service.

2. Acceptance & eligibility

By using a Service you confirm that you are at least 16 years old (or the age of digital consent in your country) and have the legal capacity to enter into binding agreements. Customers under 18 must have permission from a parent or legal guardian to place orders.

If you order a Service on behalf of a company or other organisation, you represent that you have authority to bind that entity to these Terms.

3. The Services

PulsarServers provides on-demand game server hosting on shared physical infrastructure, including but not limited to Minecraft and Hytale servers, configured via our Game Panel. Each plan is sold with specified resources (RAM, vCPU allocation, NVMe disk space and backup slots) as described on the relevant product page at the time of purchase.

We may at any time introduce new Services, add features to existing ones, or discontinue Services that we no longer consider commercially viable. Where we discontinue a Service that you have prepaid for, we will provide reasonable advance notice and pro-rata refunds.

4. Accounts & security

4.1 Billing account

Placing an order requires a billing account at billing.pulsarservers.com. You agree to provide accurate, current and complete information and to keep it up to date.

4.2 Game Panel account

A separate Game Panel account is provisioned to manage your Services. You are responsible for keeping the credentials of both accounts confidential and for all activity carried out under them, whether by you, a subuser you have invited, or a third party using your credentials. We strongly recommend enabling two-factor authentication on both accounts.

4.3 Notification of compromise

You must notify us promptly at abuse@pulsarservers.com if you suspect any unauthorised access to your account or Service.

5. Acceptable use

You must use our Services in compliance with these Terms and all applicable laws. In particular, you agree NOT to:

• Use the Service to host, distribute or facilitate unlawful content;
• Attempt to circumvent the resource limits of your plan, or knowingly exploit shared infrastructure in a way that degrades performance for other customers;
• Launch denial-of-service attacks, port scans, exploits or other unauthorised security testing against any system from our network;
• Send unsolicited bulk messages (spam) of any kind, in-game or via email;
• Operate mining workloads, distributed compute, proxies, VPN exit nodes, Tor exits, or any workload not characteristic of a game server;
• Resell, sublicense or transfer the Service to a third party without our prior written consent.

Sustained CPU usage at or near 100% of allocated cores, or other behaviour that materially affects neighbouring customers on the same node, may result in throttling, suspension or migration of your Service at our sole discretion.

6. Prohibited content

You may not upload, distribute or host on our network any content that:

• Infringes third-party copyright, trademark or other intellectual-property rights;
• Depicts or sexualises minors;
• Constitutes terrorist propaganda, incites violence, or promotes hate against protected groups;
• Is fraudulent, deceptive, or used to phish credentials;
• Contains malware, ransomware, exploits or any code intended to cause harm;
• Violates Polish or European Union law, or the law of any jurisdiction from which the content is accessible.

We reserve the right to remove offending Customer Content and to suspend the Service immediately and without prior notice where such content is detected.

7. Mods, plugins & third-party software

You are solely responsible for the licensing, security and behaviour of any modpacks, plugins, jars, scripts or other software you install on your Service. You warrant that you have the right to use each component, in line with its licence, and you accept that:

• Mojang Studios, Hypixel Studios and other game publishers are not affiliated with PulsarServers, and operating a server under their EULAs remains your responsibility;
• Third-party software may collect telemetry, expose security flaws, or be discontinued — and we cannot guarantee compatibility or stability of any particular combination;
• We may, in good faith, refuse to support troubleshooting that requires us to debug closed-source or unlicensed code.

8. Payment, billing & renewal

8.1 Prices

All prices are listed in Euro (EUR) and, where applicable, include VAT calculated at the rate of the customer's country of residence under EU OSS rules. The price shown at the moment of purchase prevails over any other displayed amount.

8.2 Payment methods

Payments are processed through Stripe, our PCI-DSS compliant payment provider. Accepted methods include credit and debit cards (Visa, Mastercard, American Express) and other methods supported by Stripe in your country. Available methods may change without notice.

8.3 Auto-renewal

Services are billed in advance for the cycle you select (monthly, quarterly, semi-annual, annual) and renew automatically at the end of each cycle using the payment method on file. You may disable auto-renewal at any time from your billing area.

8.4 Failed payments

If a renewal payment fails on the invoice due date, the Service is suspended immediately. Customer Content and configuration are retained for 7 days from suspension, during which you may settle the outstanding invoice to restore the Service. After this 7-day period the Service and all associated data may be permanently deleted and cannot be recovered.

8.5 Disputed charges

Please contact billing@pulsarservers.com before initiating a chargeback with your card issuer. Chargebacks raised without first attempting to resolve the matter with us may result in suspension of the Service and a EUR 15 administrative fee.

8.6 Account credit / wallet

You may pre-fund an account credit balance ("wallet") in your billing account to settle future invoices for PulsarServers Services. This balance is a prepayment for our own Services only and operates as a "limited network instrument" within the meaning of Article 3(k)(ii) of Directive (EU) 2015/2366 (PSD2). Accordingly:

• Wallet credit is not redeemable for cash and cannot be transferred or withdrawn to a bank account, card or third party;
• Wallet credit can only be used to pay for Services purchased from PulsarServers;
• Wallet credit is non-transferable between customer accounts;
• We do not pay interest on wallet balances;
• We are not a payment institution, electronic-money issuer or money-remittance service, and we do not hold customer funds on a fiduciary basis.

Refunds granted under section 9.1 (statutory right of withdrawal) are returned to the original external payment method used for the purchase. Refunds granted under section 9.2 (72-hour money-back guarantee) are, at the customer's choice, either returned to the original external payment method or credited to the wallet for future use.

If your account is closed at your request with a positive wallet balance, the balance is forfeited unless and to the extent that it stems from an unspent refund under section 9.1 or 9.2 — in which case it is returned to the original external payment method on request, within 30 days of account closure.

9. Withdrawal, refunds & cancellation

9.1 Statutory right of withdrawal (EU consumers)

If you are a consumer (a natural person ordering for purposes outside your trade, business or profession) and reside in the European Union, Directive 2011/83/EU grants you the right to withdraw from the contract within 14 days from the date the contract was concluded, without giving any reason and without incurring any costs other than those set out in this section.

To exercise this right, send us a clear statement of your decision before the deadline expires — by email to billing@pulsarservers.com or by postal mail to our address listed in section 19. You may, but do not have to, use the model withdrawal form below. If you notify us by email we will confirm receipt without undue delay.

Our Service is digital content provided immediately upon activation. By ticking the corresponding box at checkout you (i) give your express consent for performance to begin during the 14-day withdrawal period and (ii) acknowledge that you will lose the right of withdrawal as soon as performance has begun, in accordance with Article 16(m) of Directive 2011/83/EU. Where you have given such consent and we have started providing the Service, no statutory withdrawal refund is due.

If you did not give that consent at checkout, or where performance has not yet started, we will refund the full amount paid (including the original delivery cost, if any) within 14 days of receiving your withdrawal notice, using the same payment method as the original transaction.

9.2 72-hour money-back guarantee (contractual, in addition to 9.1)

Separately from the statutory right of withdrawal, and including for the case where you have already waived it under section 9.1, we offer a contractual 72-hour money-back guarantee: if you are not satisfied with the performance of your Service within the first 72 hours of the initial purchase, you may request a full refund of the prorated first invoice, no questions asked. This contractual guarantee applies once per customer and does not extend to renewals.

9.3 Cancellation

You may cancel any Service at any time from your billing area. Cancellation takes effect at the end of the current billing cycle; the Service remains active until that date and is then automatically removed. No partial refund is issued for unused portions of a cycle after the 72-hour window, save for the statutory withdrawal right under section 9.1 where applicable.

9.4 Exclusions

The 72-hour money-back guarantee is not available for: dedicated IP add-ons, domain registrations, account credit, or accounts terminated by us for violation of these Terms. These exclusions do not limit the statutory withdrawal right under section 9.1 where it applies.

9.5 Model withdrawal form

You may copy and complete the form below to withdraw from a contract. Sending it to us is optional — any unambiguous statement of withdrawal is sufficient.

10. Service availability & SLA

We target an uptime of 99.9% per calendar month for the network and infrastructure under our direct control. Planned maintenance, customer-induced downtime (e.g. a misconfigured mod that crashes your server) and force-majeure events do not count towards downtime.

If actual measured uptime in a given calendar month falls below 99.9% solely due to a fault within our control, you may request a service credit equivalent to one day of the affected Service for every 1% below the target, up to a maximum of 30 days per month. Service credits are the sole remedy for SLA breaches.

Requests must be submitted via support ticket within 30 days of the incident and include the affected timestamps.

11. Backups & Customer Content

We provide the number of automated backup slots listed on your plan. Backup data is stored on separate infrastructure but is not a substitute for off-site archives that you control. You are responsible for downloading and retaining copies of any Customer Content you consider critical.

We do not claim ownership of your Customer Content. You grant us a limited, worldwide, royalty-free licence to host, copy and serve your Customer Content solely as necessary to provide the Service to you.

Following permanent deletion of a Service (after the grace periods described in section 8.4 and 12.2), Customer Content is irrecoverable. We strongly recommend exporting any data you wish to keep before cancelling.

12. Suspension & termination

12.1 By us

We may suspend or terminate your Service immediately if you breach these Terms, fail to pay an invoice, or if the operation of the Service threatens the security, stability or reputation of our infrastructure or other customers.

12.2 Data retention after termination

Where a Service is suspended for non-payment, Customer Content is retained for 7 days from suspension. Where a Service is terminated for breach of these Terms, we may delete Customer Content immediately. Either way, after the retention window expires, data is permanently removed and cannot be restored.

12.3 By you

You may close your account at any time once all active Services are cancelled or fully refunded. Some records (invoices, fraud-screening data) are retained for the periods required by Polish law — see our Privacy Policy.

13. Notice mechanism — DSA, DMCA & IP complaints

13.1 Intellectual-property complaints

We respect the intellectual-property rights of others and respond to notices of alleged infringement consistent with applicable law (Directive (EU) 2019/790 and the U.S. Digital Millennium Copyright Act).

If you believe Customer Content hosted on our infrastructure infringes your rights, please send a written notice to abuse@pulsarservers.com including: (a) your contact details and electronic signature; (b) identification of the work allegedly infringed; (c) the location (URL/IP/port) of the allegedly infringing material; (d) a statement of good-faith belief; and (e) a statement that the information is accurate, under penalty of perjury, and that you are authorised to act on behalf of the rights-holder.

Repeat infringers will have their accounts terminated.

13.2 Notice-and-action under the Digital Services Act

As required by Article 16 of Regulation (EU) 2022/2065 (the "Digital Services Act" or "DSA"), you may submit notices about content hosted on our infrastructure that you consider illegal under Union or national law. Notices should be sent to abuse@pulsarservers.com and contain:

• a sufficiently substantiated explanation of why the content is allegedly illegal,
• the exact electronic location of the content (server address, port, file path or other identifier),
• the notifier's name and contact email (except for notices concerning offences under Articles 3–7 of Directive 2011/93/EU on child sexual abuse material, where anonymous reporting is permitted),
• a statement of good faith that the information is accurate and complete.

We will confirm receipt without undue delay, take a diligent, non-arbitrary decision in a timely manner, and — where we restrict access to or remove content in response — provide the affected user with a statement of reasons in accordance with Article 17 DSA.

13.3 Single point of contact

For the purposes of Articles 11 and 12 DSA we designate the following single point of contact, which accepts communications in English, German or Polish:

• Authorities of Member States, the European Commission, and the European Board for Digital Services: abuse@pulsarservers.com
• Recipients of the Service: abuse@pulsarservers.com

Postal communications: GMH SYSTEMS Sp. z o.o., Marcina Kasprzaka 31/119, 01-234 Warsaw, Poland.

14. Disclaimer of warranties

To the maximum extent permitted by law, the Services are provided "as is" and "as available". We disclaim all warranties — express, implied or statutory — including merchantability, fitness for a particular purpose and non-infringement, except to the extent that such warranties cannot be excluded under Polish or EU consumer-protection law. Consumer customers retain all statutory rights under the Polish Civil Code and Directive (EU) 2019/770.

15. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability to you, whether in contract, tort, statute or otherwise, arising out of or in connection with the Services, shall not exceed the amount you have paid to PulsarServers for the Service in the twelve (12) months preceding the event giving rise to the claim.

We are not liable for: lost profits, lost data (beyond the cost of restoring from our last successful backup), loss of goodwill, or any indirect, incidental, special or consequential damages.

Carve-outs. Nothing in this section limits or excludes:

• liability for death or personal injury caused by our negligence;
• liability for fraud, gross negligence or wilful misconduct;
• any liability that cannot be limited or excluded under applicable mandatory law;
• the statutory rights of consumer customers (natural persons acting outside their trade or profession) under the mandatory consumer-protection law of their country of habitual residence — in particular, the rights granted to consumers in Germany by §§ 309 No. 7, 475 BGB and equivalent provisions in other EU Member States.

16. Indemnification

You agree to defend, indemnify and hold harmless GMH SYSTEMS Sp. z o.o., its directors, employees and contractors, from and against any claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of: (a) your Customer Content; (b) your breach of these Terms; (c) your violation of any law or the rights of a third party.

17. Changes to these Terms

We may modify these Terms from time to time. The "Effective" date at the top of this page indicates the latest revision. Where the changes are material we will notify customers by email and/or via the billing area at least 14 days before they take effect. Your continued use of the Services after that date constitutes acceptance of the revised Terms; if you do not agree, you may cancel your Services under section 9.2.

18. Governing law & jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the Republic of Poland. Disputes that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the competent courts in Warsaw, Poland — without prejudice to the mandatory consumer-protection rights granted to natural-person customers by their country of habitual residence, where those rights cannot be derogated from by agreement.

Consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

19. Contact

For questions about these Terms or our services, please contact us:

• GMH SYSTEMS Sp. z o.o.
• Marcina Kasprzaka 31 / 119, 01-234 Warsaw, Poland
• KRS 0001222046 · VAT EU PL5273203762 · REGON 543929340 · Share capital PLN 25,000
• General: support@pulsarservers.com
• Billing: billing@pulsarservers.com
• Abuse / DMCA / DSA notices: abuse@pulsarservers.com
• Privacy: privacy@pulsarservers.com · see also our Privacy Policy

© 2026 GMH SYSTEMS Sp. z o.o. · All rights reserved. PulsarServers is a trade name of GMH SYSTEMS Sp. z o.o. Minecraft is a trademark of Mojang AB; Hytale is a trademark of Hypixel Studios. PulsarServers is not affiliated with or endorsed by either company.