Payment methods
Every way you can pay for a PulsarServers plan — what works, what doesn't, how recurring billing is handled, and what happens when a card declines.
What we accept
Payments are processed through Stripe — one of the most regulated PCI-DSS payment providers in Europe. We never see or store your card number.
- Credit & debit cards — Visa, Mastercard, Maestro, American Express, Discover. 3-D Secure is enforced where required by your bank.
- Apple Pay & Google Pay — available at checkout on supported devices.
Additional methods supported by Stripe in your country may also appear at checkout. We're working on expanding the list — stay tuned.
All prices are listed in EUR and include any applicable VAT for EU customers. Non-EU and B2B customers with a valid VAT ID can get net pricing by entering it during checkout. Your card issuer handles FX conversion at the market rate.
Recurring & one-off
When you check out, you pick a billing cycle: monthly, quarterly (−10%) or yearly (−20%). The first charge is taken at checkout; subsequent charges fire automatically on the same calendar day each cycle.
Saved cards (and wallets like Apple Pay / Google Pay backed by them) are charged automatically by Stripe — you're billed and the next invoice generates without you doing anything. You can update or remove a saved card any time from the Billing Panel.
Adding or changing your payment method
- Sign in at billing.pulsarservers.com.
- Click your name in the top-right → Payment Methods.
- Click Add New Payment Method, enter the details, save.
- To set it as default, click the star icon next to the new entry.
- Old cards can be removed once a new default is set — click the trash icon.
When a payment fails
If your card declines or your bank pulls back a charge, here's the timeline:
- Due date — invoice is issued; Stripe attempts the auto-charge. A failure triggers an email with a manual payment link.
- Same day (suspension) — if the invoice remains unpaid past the due date, the server is suspended. Files and configuration stay intact; players just can't connect.
- Day +7 — if still unpaid, the server and all associated data are queued for permanent deletion. Pay before this and we restore instantly.
You can pay any pending invoice manually from Billing → My Invoices at any point in that 7-day window — service resumes within seconds.
If you know your card might decline (new card on order, traveling, etc.), top up a manual payment a few days early from the invoice list. We mark it paid the moment it clears.
Invoices & receipts
Every payment generates a tax invoice you can download as PDF from Billing → My Invoices. Bills are issued by GMH SYSTEMS Sp. z o.o., registered in Poland, VAT EU PL5273203762.
Business / VAT exempt
Add your VAT ID under Account Details → Tax Information. Once validated against the EU VIES database, future invoices are issued without VAT under the reverse-charge mechanism.
Cancelling a subscription
Cancel any time from My Services → pick the service → Request Cancellation. Two flavours:
- End of billing period — keeps the service running until your already-paid period ends, then stops it cleanly. Most common.
- Immediate — stops the service straight away. Combine with a refund request if you're within the 24-hour window (see Refund policy).
Anything else billing-related? Open a ticket under the Billing department and we'll get back to you within a few hours.